Privacy Policy
Last Updated: May 21, 2026
Introduction
Viva Clean (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using Viva Clean, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information including: name, email address, phone number, billing information, company information, property information, and account credentials.
Operational Data
We may collect operational data including: cleaning schedules, property assignments, checklist submissions, uploaded photos, activity logs, and team communication data.
Technical Information
We may automatically collect technical parameters including: IP address, browser type, device information, operating system, usage analytics, and log data.
How We Use Information
We use collected information to provide and maintain our services, process billing and subscriptions, improve platform functionality, communicate with users, provide customer support, monitor platform security, prevent fraud, and comply with legal obligations.
Data Sharing
We do not sell personal information.
We may share information with payment processors, cloud infrastructure providers, analytics providers, service providers supporting operations, and legal authorities when required by law.
Data Storage & Security
We implement commercially reasonable technical and organizational safeguards to protect user data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be processed and stored in countries outside your jurisdiction. By using Viva Clean, you consent to these transfers.
Data Retention
We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
User Rights
Depending on your jurisdiction, you may have rights to access your data, correct inaccurate data, delete personal data, restrict processing, export your data, or withdraw consent.
To exercise these rights, please contact support@vivaclean.app.
Cookies & Analytics
We may use cookies and analytics technologies to improve user experience and platform performance. Users may control cookie settings through their browser preferences.
Third-Party Services
Viva Clean may integrate with third-party platforms and services. We are not responsible for third-party privacy practices.
Children’s Privacy
Viva Clean is not intended for users under 18 years of age.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform after changes constitutes acceptance of the revised policy.
Contact Information
For privacy-related questions, please contact support@vivaclean.app.